Operations Manager - Logistics & Distribution

🐕 About Us 

 

At Wuffes, we’re on a mission to improve pet health at scale, and we’re doing it at pace.

We are the fastest-growing pet health company in the world, building a high-performance, science-led business that’s redefining what premium pet care looks like. Our ambitions are big, our product range is driven by clinical efficacy, and we’re powered by a global team committed to raising the bar.

We expect excellence, act with urgency and care deeply about results, for our customers, our team and the business we’re building together. It’s a fast-moving, high-accountability environment where performance matters and impact is rewarded. If you’re looking for somewhere to challenge yourself, operate at pace and scale something special you’ll thrive here.

 

What You Can Expect

 

📊 Ownership at Scale - Whether you’re growing our brand, supporting customers or scaling operations, your work drives real results. You’ll be trusted to lead, take ownership and make an impact from day one.

🎯 High-Impact Work - We test fast, learn faster and kill what doesn’t improve the P&L.

🧠 High-Performance Culture - You’ll join a team of smart, driven operators who move fast and push for exceptional outcomes. We value ownership, ambition, and a bias for action

📈 Accelerated Career Growth - We move fast, and so do our people. Delivering impact opens doors to new skills, fresh challenges and opportunities that match your ambition.

🐶 Impact-Driven Growth - We’re building a generational science-backed pet health brand, one that scales globally and improves the lives of pets and their people.

🚀 Your Role in the Pack

 

We are seeking an Operations Manager - Logistics & Distribution to manage our outsourced logistics operations, including warehousing, transportation, and last-mile delivery. This role will own the performance of our 3PL partners to ensure efficient order fulfillment, cost control, and outstanding customer experience across our global markets. Your mission is to ensure every Wuffes order arrives quickly, accurately, and with care. You will lead the relationships with our logistics and distribution partners, implement systems that improve visibility and efficiency, and build the processes to scale as we expand globally.

 

📒 Your Responsibilities

Operational Excellence

• Build scalable processes for purchase orders, replenishment, and production tracking.
• Implement tools and reporting to track supplier OTIF (on-time in-full), production costs, and lead times.
• Identify cost-saving opportunities without compromising product quality or availability.

Logistics & Distribution

• Manage 3PL warehousing and fulfilment partners and processes to drive accurate and timely customer shipments,
• Manage logistics and transportation carriers and processes including e-commerce customer last mile and shipments into our retail partners.
• Oversee international shipping and customs compliance to ensure smooth cross-border operations.
• Build scalable processes for purchase orders, replenishment, and order tracking.
  
  

Cross-Functional Collaboration

• Partner with Quality to ensure all goods meet Wuffes’ product standards.
• Support Customer Support and Fulfilment teams by maintaining proactive communication on production and stock status.
• Provide insight and foresight to Growth and Finance on supply constraints and opportunities.

🧠 What You Bring

• Experience managing 3PLs, warehousing, and logistics operations in a high-growth environment.
• Deep understanding of last-mile delivery, retail shipping and routing guide compliance, international shipping, and customs requirements.
• Strong analytical skills, able to track performance, identify inefficiencies, and implement solutions.
• Commercial awareness with the ability to balance cost, speed, and customer experience.
• A customer-first mindset — always considering how fulfillment impacts satisfaction and brand loyalty.
• Ability to thrive in a scaling business, building processes and systems that can evolve as we grow.